The training method to manage the
service desk operators
» Separate Training Center for both staff and drivers with latest
infrastructure such as projectors, computers etc.,
»
Staff Training :
- New staff Training period is 30 to 60 days after their induction.
- They are trained in route map analysis, vehicle tracking,pick-up /
drop co-ordination, safety measures, vehicle / driver co-ordination,
vehicle paper updation, vehicle inspection for road worthiness,Data
entry, Rostering, preparing MIS reports.
»
Driver Recruitment & Training :
- Drivers with minimum 3 years experience and a Transport Licence only
is recruited after conducting proper driving Test.
- Driver Induction period is 5 working days. He is tested whether he is
fit physically and mentally for driving.
» Periodical Trainings ( every 6 months) : Familiarization with
the routes, Safety while driving,road signs, measures to be taken to avoid
accidents, Action to be taken in case of accident / break-downs,
cleanliness, behavior towards the superiors and employees
»
Get together and outings : For both staff and
drivers outings are conducted
» Drivers verifications and records maintained with photos and
fingerprints.
Service desk backup and contingency capabilities
o For every 100 vehicles another 5 vehicles are kept as standby round the
clock o Back up vehicles are called in from the nearest node to minimize the
loss in man-hour.
o 10 to 15 spare drivers for every 100 vehicles.
o Tailor made with help of the clients to match their requirements.
Our MMS capability for tracking all
vehicle movement and break down response time.
As mentioned we have standby vehicles for every 100 vehicles. At any event
of breakdown or cab to be deputed for servicing our backup cabs takes over
the cabs which is absent or gone for servicing.
All our drivers are rotated on all the routes to ensure common running of
all the cabs and the drivers to familiar with all the routes.
This also ensures that the drivers do not get to familiar with the staff
and give in to their demands.
How the MMS would be used to manage sub-contracted services.
The sub- contracted cabs has to intimate well in advance about the
servicing appointment with the Garage. All the cabs are serviced by us under
our banner at authorised service station ( B U Bhandari at Wakad). Also the
fuel top up of the cabs are undertaken by us. Hence there is never any
problem about the vehicles standing due to fuel problem.
Our networking is deep with the fuel suppliers where we get tips and
intimations regarding shirt supply and closures so that we do have stock in
hand.
We have our own in House mechanic which caters to small and urgent problems
with the cabs.
Business Capabilities
Financial Strength and Stability
Our experience in providing transport services in call centres or BPO
facilities or corporates for the last fourteen years.
We are in market since last fourteen years and we understand the corporate
requirement. We are pioneers in providing transport service to call center
industry. We started our call center experience with E funds in Malad. We
are still working with E funds at both Malad and Hiranandani project with a
fleet size of more than 50 cabs.
| PUNE |
| WNS |
180 |
WIPRO |
20 |
| NTRANCE |
65 |
MELLON |
60 |
| TRAVELOCITY |
35 |
GEOMETRIC |
5 |
| P & O /MAERSK LINES |
30 |
CHEMBIOTEK |
5 |
| ZS |
30 |
IBM |
20 |
| VENTURA |
80 |
AVAYA |
5 |
| V CUSTOMER |
25 |
EXL |
25 |
| VIPER |
15 |
EDS |
30 |
| CYBAGE |
6 |
PRINCIPAL |
25 |
| SYBASE |
6 |
AMDOCS |
10 |
| OCEANS CONNECT |
25 |
3 G |
25 |
| OPTIONS |
30 |
AXA |
25 |
| BMC |
30 |
ACCENTURE |
20 |
| CONVERGYS |
20 |
MPHASIS |
70 |
| MUMBAI |
| DLINK |
5 |
EFUNDS |
90 |
| WNS BOM |
40 |
INTELENET |
40 |
| ZENTA |
40 |
3 G |
150 |
Our current turnover is 35 crores +.
Stability : in market for the last fourteen years.
Our total number of employees and the number of employees dedicated to the
delivery of transport services with their experience in this field.
Our staff strength is 140 employees.
Callcenter related is 110 nos.
Our key personnel are well trained in transport and HR facilites. With a
retired Major form the army heading Training, Operations .
BCP PLAN - (BUSINESS CONTUNITY/BACKUP CONTIGENCY PLAN)
Apart from the Management Systems and Maintenance management systems as
mentioned in our brochure we do have a BCP in place.
The following points are considered in our plans :
» RIOTS
» STRIKES
» FLOODS AND NATURAL DISASTERS
Action Plans
Backup and support from the local police and the rto.
Backup cars at various geographical key locations
20% backup cabs all the time.
10% standby drivers
Staff taking on different roles.
Incase of transport strikes we have a pool of non t permit cars and cabs
marked for medical emergency which are deployed incase t permit cars are not
allowed to ply on the roads.
We have strategically tie ups with local travel agencies whose pool of cabs
are pressed into service.
Wings travels teams comprises of 125 people.
These include our back office and front line site staff.
Please refer our organization chart.
References
Companies that we are currently doing business and providing similar type
of services requested by you.
| Name Of
Company |
Contact
Person |
Phone Nos |
| E FUNDS INTERNATIONAL |
MR DP DASH |
9820212828 |
| WNS PUNE |
COL.ANIL UMMAT |
9890932645 |
| NTRANCE |
MAJ SAWANT |
9823639393 |
| P& O NEDDLOYD |
MR.VIJAY JOSHI |
9822770400 |
| VENTURA |
MR.ANUP KHANDEKAR |
9850947936 |
| ZS SALES |
MR.SAMEER GUPTE |
9822045270 |
| 3 G |
CAPT.SANDEEP CHAUHAN |
9819233000 |
| BMC SOFTWARE |
CAPT.KENNETH PAUL |
9890908300 |
| MPHASIS/EDS |
BRIG.HARINDER SINGH |
9860090901 |
| PRINCIPAL GLOBAL |
MR.GIRISH |
9860093535 |
| TRAVELOCITY |
MR.IMTIYAZ |
9890050011 |
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